Privacy Policy

Last updated: June 2025

 

This Privacy Policy explains how Care Services North West (“we”, “us”, or “our”) collects, uses, and protects your personal information. We are committed to ensuring that your privacy is protected and that we comply with UK data protection law, including the General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

 

1. Who We Are

 

Care Services North West provides specialist consultancy services to children’s residential care providers and local authorities across the UK.

For data protection purposes, we are the “data controller” of the personal information you provide to us.

 

Contact details:

📧 info@careservicesnorthwest.co.uk

📞 0161 30 20 899

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2. What Information We Collect

 

We may collect and process the following types of personal data:

 

• Name, email address, phone number (for enquiries or bookings)

• Organisation name and job title (if applicable)

• Service information (such as what support you’ve requested)

• Correspondence history (emails, forms, feedback)

• Site usage data (via cookies – see section 8)

 

We do not collect or store sensitive personal data unless absolutely necessary for safeguarding or compliance and with your explicit consent or legal obligation.

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3. How We Use Your Information

 

We use your information to:

 

• Respond to enquiries

• Provide agreed consultancy services

• Send service-related communications (e.g. reports, invoices)

• Maintain records for legal and professional purposes

• Improve our services and user experience

 

We do not sell your data or use it for unsolicited marketing.

 

4. Lawful Basis for Processing

 

We process your data under one or more of the following lawful bases:

 

• Contract: to provide agreed services

• Legal obligation: for safeguarding, reporting, or regulatory compliance

• Legitimate interests: to respond to enquiries and operate our business

• Consent: where explicitly given (e.g. newsletter sign-up)

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5. Who We Share Your Information With

 

We will never share your personal information with third parties for marketing.

We may share data with:

 

• Regulatory bodies if required (e.g. Ofsted, local authorities)

• Professional advisers (e.g. legal or financial)

• Third-party service providers strictly for operational use (e.g. secure cloud storage)

 

All third parties are vetted to ensure they comply with data protection laws.

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6. How Long We Keep Your Data

 

We keep your personal data only for as long as necessary to fulfil the purposes we collected it for, including to satisfy legal, accounting or safeguarding requirements. This is usually for 6 years, unless you request deletion sooner (subject to legal exemptions).

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7. Your Rights

 

You have the right to:

 

• Access a copy of the personal data we hold about you

• Request correction of inaccurate information

• Request deletion of your data (where legally permitted)

• Object to or restrict processing

• Withdraw consent where processing is based on consent

• Lodge a complaint with the Information Commissioner’s Office (ICO)

 

To exercise any of these rights, email us at: info@careservicesnorthwest.co.uk

 

8. Cookies and Website Usage

 

We may use cookies to analyse site traffic, enhance your experience, and track anonymous usage data. You can control cookie preferences via your browser settings.

No personally identifiable information is collected through cookies unless you voluntarily submit it through a form.

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9. Security

 

We take data protection seriously. All personal data is stored securely using password-protected systems, encrypted communications, and secure cloud storage with restricted access.

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10. Policy Updates

 

We may update this Privacy Policy from time to time. The latest version will always be available on our website with the revision date clearly marked.

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11. Contact Us

 

If you have any questions about this Privacy Policy or how we handle your data:

 

Care Services North West

📧 info@careservicesnorthwest.co.uk

📞 0161 30 20 899